Shipping : For our buyers in NZ : - Free shipping within NZ if your order is more than $100 in value.
- We dispatch ALL our products via NZ-Post from our Auckland warehouse. Please note that shipping times are only estimates and that weather, holidays etc can effect the shipping duration.
Shipping estimates North Island 1-2 days Rest of NZ 2-4 days Rural locations 2 days extra
For our buyers in other countries : - Shipping is charged on a variable rate, so please reach out to us for confirmation.
Returns : Products that are eligible for returns have to be brand new and inside the original packaging. To view more about our returns or shipping policy, please navigate to "Shipping policy" or "return policy" PAGES.
Warranty & Authenticity
Warranty :
All watches sold by Cosmoshop NZ comes with a free 1 year NZ warranty. This warranty will be valid with proof of receipt or warranty card (NZ orders).
International warranty is covered for 12 months also. But the shipping cost for warranty claims will be split between buyer and seller.
Authenticity : All watches sold by Cosmoshop NZ are 100% authentic and from authorized distributors around the globe. We have a 100% money back guarantee.
To read more about how we can sell the watches at such low prices, please view our "authenticity and warranty" PAGE
Where is this product based?
All stock is held in our NZ warehouse and dispatched within 24 hours. Delivery times vary by location, typically 2-3 days for the North Island and 3-5 days for the South Island, with extended times for rural areas. Reliable and fast service across New Zealand.
Please note that for certain Rochet Jewellery and Boccia watches, there is a 1-2 day EXTRA processing time due to stock moving accross our warehouses between CHCH and AUK.
Do you have a Trademe?
We DO accept payments using payment providers like Afterpay and Ping. To use these, you can follow the trademe link below to our shop and purchase from there. Please note that the prices may vary due to Afterpay and Trademe success fees (we're sorry about this)
If you have any questions, concerns or general enquiries, please use our contact form and we will get back to you as soon as possible. Reminder that our office hours are as follows :