Can Regus reception provide product advice or try-ons?

No. Regus reception is separate from Cosmoshop. Reception may release a prepared order after confirmation but cannot provide product advice, try-ons, adjustments, returns assessments or warranty support.

When can I collect my Cosmoshop order?

Collection is available during the listed physical office hours after Cosmoshop sends a ready-for-pickup confirmation. Customers should not travel based only on the original order confirmation.

What is the best way to contact Cosmoshop NZ?

Email is the most reliable contact method because it keeps order details, product links, tracking information, photos and replies together in a written thread. The support address is support@cosmoshop.co.nz.

Cosmoshop NZ support

How can we help?

Q: Can I visit the Cosmoshop office without an appointment?

Customers should contact Cosmoshop before travelling. The Cosmoshop team is not always staffed at the office, and products may not be available there unless a pickup or viewing has been arranged.

Email is the most reliable way to contact our team. It keeps order numbers, product links, tracking details, photos and our response together in one clear written thread.

Contact options

Choose the best way to reach us

Email is recommended for most enquiries, particularly where we need to review order information, photos, tracking details or product specifications.

Email support

support@cosmoshop.co.nz

Best for orders, products, delivery, returns, warranties, pickup appointments and pre-purchase viewing requests.

Email our team

☎

Phone

+64 28 4204 297 (Henry) - Sales +64 20 4032 8378 (Johnathan) - Support

Our team may be helping customers or working away from the office. Email is more reliable if we are unable to answer.

Call Cosmoshop

⌖

Auckland CBD office

155 Fanshawe Street

Confirmed order collections and booked pre-purchase viewing appointments are available during our physical office hours.

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Auckland office

Pickup and appointment location

Our office supports confirmed pickups, booked product viewings and arranged service visits. It is not a continuously staffed walk-in retail store.

Cosmoshop NZ

Ground Floor, Regus, Office 134
155 Fanshawe Street
Auckland CBD 1010, New Zealand Ask reception for Cosmoshop NZ / Office 134.

Get directions Request an appointment

Physical office hours

When booked visits and confirmed pickups are available

These hours apply to ready-for-pickup order collection and booked pre-purchase viewing appointments. They do not mean a Cosmoshop team member is continuously available for walk-in service.

Day	Physical office hours
Monday	10am – 5pm
Tuesday	10am – 5pm
Wednesday	10am – 5pm
Thursday	10am – 5pm
Friday	12pm – 5pm
Saturday	12pm – 5pm
Sunday	Closed
Public holidays	Closed

Plan your visit

Three steps before travelling to our office

Contact us first

Email us with your order number or the product you would like to view. For service visits, explain what assistance you require.

Wait for confirmation

We will confirm when your order is ready or agree on an appointment time. Product stock may not be stored at the office until arranged.

Check in at reception

On arrival, ask Regus reception for Cosmoshop NZ or Office 134. Bring your pickup confirmation and identification where requested.

Collecting an online order?

Please wait until we send your ready-for-pickup confirmation. An order confirmation alone does not mean the item is already available at reception.

Before contacting us

Help us resolve your enquiry efficiently

Order support: include your order number, such as #HJ1234.
Product questions: include the product link, model number or SKU.
Delivery enquiries: include the NZ Post tracking number once dispatched.
Returns: explain the reason for the return before sending or visiting.
Warranty claims: describe the fault and attach clear photos or video where useful.
Viewing appointments: identify the exact item and your preferred date and time.

Customer support

Common reasons to contact Cosmoshop

Orders and payments

Order updates, payment questions, cancellations before dispatch and changes to customer details.

Products and sizing

Measurements, availability, included packaging, warranty information and booked product viewings.

Shipping and pickup

Tracking questions, address concerns, confirmed Auckland pickups and delivery assistance.

After-sales support

Returns, warranty claims, watch adjustments and other arranged post-purchase services.

Contact and office FAQs

Can I visit the office without an appointment?

Please contact us before travelling. Our team is not always staffed at the office, and products may not be available there unless a pickup or viewing has been arranged. We cannot guarantee assistance for unconfirmed walk-in visits.

Can Regus reception help me choose or try on a product?

No. Regus reception is separate from Cosmoshop. Reception may release a prepared order after confirmation, but it cannot provide product advice, try-ons, adjustments, returns assessments or warranty support.

When can I collect my order?

Collection is available during the listed physical office hours after we send a ready-for-pickup confirmation. Please do not travel based only on the original order confirmation.

Can I view a watch or pair of sunglasses before buying?

Pre-purchase viewings may be available by appointment. Email us with the exact product link or model and your preferred time so we can confirm stock and arrange for a team member to assist you.

Can I bring a return or warranty item to the office?

Please contact us first. We need to review the request and confirm the correct return, warranty or service process before you send the product or visit the office.

What is the best way to contact Cosmoshop?

Email is the most reliable option because it creates a written record and allows you to attach order details, product links, tracking information and photos. Our support email is support@cosmoshop.co.nz.

Need assistance?

Send us the details and our team will review your enquiry

Include your order number or product link where relevant. For an office visit, please wait for confirmation before travelling.

Email support Call us

Disclaimer

Unless otherwise stated, Cosmoshop NZ is not owned by or affiliated with the brands it sells. All trademarks and brand names shown on our pages are the property of their respective companies, which retain all rights.

For brands where we are authorised dealers, we offer the manufacturer’s warranty. Otherwise, our default 1-year CosmoCare warranty applies.