Office & Pickup Information

This page is the central source for our Auckland CBD office address, physical office hours, pickup collection process, current visiting policy and directions within the building.

Product viewing policy — effective 3 October 2026

Cosmoshop no longer offers in-person product viewings, browsing or try-ons, including by appointment. This change helps us protect the condition of our stock and reduce disruption caused by missed viewing appointments.

Prepaid order pickup remains available. Pickup is for collecting an order only after we have sent the “Ready for pickup” email; it is not a pre-purchase viewing service.

If you need more information before ordering, please contact us for product details or request additional photos where available.

Ask about a product

Auckland CBD office

Cosmoshop NZ
Ground Floor, Regus, ATTN/Cosmoshop NZ
155 Fanshawe Street
Auckland CBD 1010
New Zealand

Open in Google Maps Directions within the building Ask about a product

Getting here: parking & public transport

Our office is on Fanshawe Street near Victoria Park and Wynyard Quarter. The options below are nearby, but parking availability, prices, bus stops and timetables can change, so please check the linked provider information before travelling.

Nearby parking

128 Fanshawe Street Car Park 128 Fanshawe Street, Auckland CBD View in Google Maps
Wilson Parking — Fanshawe Street 115 Fanshawe Street, Auckland CBD View in Google Maps
AT Fanshawe Street Car Park 72–100 Fanshawe Street, Auckland CBD View parking information

Important: Fanshawe Street bus lanes operate 24/7 and no stopping is permitted in the bus lane.

Nearby public transport

NX1 — Fanshawe Street / Victoria Park Northern Busway service between the North Shore and the city centre.
NX2 — Fanshawe Street / Victoria Park Northern Busway service continuing through Wellesley Street to the universities.
75 — Victoria Park / Wynyard Quarter Frequent service between Glen Innes, Newmarket, the city centre and Wynyard Quarter.
CityLink — Wynyard Quarter Frequent central-city service via Waitematā, Queen Street and Karangahape Road.

Plan your trip with Auckland Transport View nearby bus stops

Physical office hours

Day	Hours
Monday–Friday	10am–4pm
Saturday	Closed
Sunday	Closed
Public holidays	Closed

These are the general physical office and ready-order collection hours. Service-specific appointments may have separate availability where stated on the relevant service page.

Pickup orders

Wait until you receive your “Ready for pickup” email before travelling.

Once that email has been sent, your paid pickup order can be collected during the Physical office hours above without booking a pickup appointment.

Kindly let the receptionist know that you’re here to collect a pickup order from Cosmoshop, and show the “Ready for pickup” email page to the receptionist. The customer name and order number displayed at the top of the email are used to identify the correct order.

Regus reception is the collection handover point. Reception cannot provide product advice, product viewings or try-ons, watch adjustments, return assessments or warranty assessments on Cosmoshop’s behalf.

Directions within the building

Use Google Maps to reach 155 Fanshawe Street, then follow the photo guide below to reach Regus reception. Keep your “Ready for pickup” email open if you are collecting an order.

Exterior of the Genesis building at 155 Fanshawe Street — **1. Find the building**Look for the Genesis building at 155 Fanshawe Street.

Ground-floor glass entrance at 155 Fanshawe Street — **2. Enter at ground level**Use the main glass entrance shown here.

Ground-floor lobby leading toward Regus reception — **3. Continue through the lobby**Proceed through the ground-floor common area toward reception.

Interior lobby leading toward the reception area — **4. Follow the interior lobby**Continue toward the reception area shown in the next photos.

Approach to the Regus reception desk — **5. Approach Regus reception**The pickup handover is made through the reception desk.

Regus reception desk where Cosmoshop pickup orders are collected — **6. Show your Ready for pickup email**Kindly let the receptionist know that you’re here to collect a pickup order from Cosmoshop, and show the email page to the receptionist.

Need help?

For order-specific questions, service appointment requests, returns, warranty support or product enquiries, contact Cosmoshop directly rather than Regus reception.

Contact Cosmoshop support@cosmoshop.co.nz +64 20 4032 8378