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01
NZ Post delivery
Domestic shipped orders are sent through the NZ Post network.
Delivery across New Zealand
Shipping, Pickup & Delivery
Cosmoshop NZ sends domestic orders through NZ Post using tracked Economy and Courier services. We also offer appointment-based pickup from our Auckland CBD head office and can complete selected watch adjustments before dispatch.
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Tracking included
Your tracking link is emailed after your parcel has been fulfilled.
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Auckland pickup
Collect eligible orders from reception after your appointment is confirmed.
04
Pre-dispatch service
Request selected watch or bracelet adjustments in your order notes.
Choose your service
NZ Post Economy and Courier delivery
Delivery estimates begin after your order has been dispatched. They are normal service targets rather than guaranteed arrival dates.
NZ Post Economy
Our lower-cost tracked delivery option for orders that are not urgent.
- Usually delivered within 4 business days after dispatch
- Rural and remote addresses may take longer
- Standard NZ Post compensation cover limit of up to $250, subject to NZ Post terms
NZ Post Courier
A faster tracked service for customers who would like their order sooner.
- Usually delivered within 1–2 business days after dispatch
- Courier & Signature may be used where selected or appropriate
- Standard NZ Post compensation cover limit of up to $2,000, subject to NZ Post terms
Rural, remote & disrupted delivery
Some destinations require an additional handover or rural delivery stage.
- Rural and remote addresses can take longer than the usual estimate
- Weather, public holidays and network congestion may cause delays
- NZ Post delivery targets are not guaranteed
Delivery estimates are not guarantees.
NZ Post states that its delivery times are targets only and that compensation is not payable solely because a parcel arrived late. If a parcel remains unlocated after a reasonable period, NZ Post may investigate it as a possible loss.
Before it travels
Dispatch, fulfilment and tracking
Dispatch time is the time needed for Cosmoshop NZ to prepare your order and hand it to NZ Post. It is separate from the carrier’s delivery estimate.
Order preparation
We generally aim to dispatch in-stock orders within 1–2 business days. Pre-orders, distributor-stock items and orders requiring additional service may have a different preparation timeframe shown on the product page or communicated by email.
Tracking email
A tracking number is emailed when a shipped order is fulfilled. Tracking may take a short time to show its first scan after the label is created or the parcel is collected.
Correct delivery details
Please check your name, street address, apartment or unit number, suburb, postcode and contact details before checkout. Contact us immediately if you notice an error.
After dispatch
Once NZ Post has accepted the parcel, routing and delivery are managed through its network. We cannot guarantee a redirect or address change after collection.
Auckland CBD
Express pickup by appointment
Eligible in-stock orders may be available for next-business-day pickup from our Auckland CBD head office after an appointment and ready-for-pickup time have been confirmed.
Pickup location
Cosmoshop NZ
Regus reception
155 Fanshawe Street
Auckland CBD 1010
Please collect directly from reception and bring your order confirmation.
Wait for confirmation
Do not travel to the office until we have confirmed your pickup appointment and advised that the order is ready. Pickup orders do not receive an NZ Post tracking number.
Before dispatch
Watch adjustments and post-order requests
Selected watch services can be completed before your parcel leaves our office. Add clear instructions to the order-note field at checkout.
Bracelet link removal
For example: “Please remove five links from the bracelet.” Any removed links will be included with the order unless otherwise agreed.
Clear sizing instructions
Please provide the exact request or wrist measurement. Online sizing is an estimate, and a local adjustment may still be required for the preferred fit.
Allow preparation time
Adjustments, inspections or special requests can add processing time before dispatch. We will contact you if the requested work cannot be completed before shipping.
Forgot to add an order note?
Email support@cosmoshop.co.nz as soon as possible with your order number and instructions. We cannot guarantee changes after fulfilment has started.
Loss or damage
NZ Post compensation cover
NZ Post refers to this protection as compensation cover. It is not a guaranteed insurance payout, and all decisions are made under NZ Post’s current terms, exclusions and claims process.
| Domestic service | Standard NZ Post cover limit | Important information |
|---|---|---|
| Economy | Up to NZ$250 including GST | Subject to service suitability, item eligibility, packaging, addressing, evidence and claim deadlines. |
| Courier | Up to NZ$2,000 including GST | Includes the standard Courier and Courier & Signature cover limit, subject to NZ Post’s terms. |
These figures are NZ Post’s standard maximum compensation limits as at August 2026 and may change. The amount payable can be less than the stated limit.
Cover is subject to conditions and exclusions.
A maximum cover limit is not automatic approval. NZ Post may decline or reduce a claim where the wrong service was used, an item was not adequately packaged or correctly addressed, evidence is unavailable, claim deadlines were missed, or the contents fall within restricted or prohibited-item rules. Watches and jewellery may be subject to specific conditions of carriage. NZ Post makes the final assessment and Cosmoshop NZ cannot guarantee a claim outcome.
Missing or damaged parcel
How to raise a shipping enquiry or claim
You can contact NZ Post directly for the fastest tracking investigation. Cosmoshop NZ can also help, and NZ Post may require us to complete parts of the process because we purchased the delivery service.
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STEP 01 Check tracking
Review the latest scan, delivery address, safe place and whether somebody accepted the parcel for you.
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STEP 02 Contact NZ Post
Start a parcel enquiry using your tracking number and keep the NZ Post case or reference number.
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STEP 03 Tell Cosmoshop
Email your order number, tracking number, NZ Post case number and a clear description of the issue.
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STEP 04 Keep evidence
For damage, retain the item, box or satchel, inner packaging, labels and all contents in their delivered condition.
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STEP 05 Assessment
We will provide information requested from the sender. NZ Post investigates and decides the outcome.
Damaged parcel or missing contents
Contact NZ Post and Cosmoshop immediately, preferably within 7 days of delivery. Take clear photos of every side of the outer packaging, the inner packaging, shipping labels, the damaged product and your invoice or packing slip. Do not discard, repair or alter anything while the enquiry is open.
Parcel not delivered
Use NZ Post tracking first. If the parcel has not arrived and there is no useful movement, start an enquiry promptly. NZ Post’s domestic business-service terms generally require a total-loss claim to be raised within 21 days after sending.
Contact details for support
Email support@cosmoshop.co.nz with your order number, tracking number and NZ Post reference. Clear written information and photos help us assist more quickly.
Helpful information
Shipping and pickup FAQs
Does the delivery estimate include order preparation?
No. Dispatch is the time Cosmoshop NZ needs to prepare and hand over your order. The Economy or Courier delivery estimate begins after NZ Post receives the parcel.
Is next-day pickup guaranteed?
Next-business-day pickup may be available for eligible in-stock orders, but it must be arranged in advance. Please wait for a confirmed appointment and ready-for-pickup email before travelling to the office.
Can I try on a watch or get it adjusted at reception?
No. Reception is only a collection point, and the receptionist cannot provide try-ons, product advice or watch services. These require a separate appointment with the Cosmoshop team.
Can you resize my bracelet before shipping?
Yes, selected adjustments can be requested in the order notes. Give clear instructions, such as the number of links to remove or your wrist measurement. The service may add preparation time.
Is every parcel fully insured for the retail price?
No. NZ Post provides standard compensation cover with service limits and conditions. Economy has a standard limit of up to $250, while Courier and Courier & Signature have a standard limit of up to $2,000. Approval and the amount payable are determined by NZ Post.
What happens if my parcel is delayed?
Continue checking the tracking page and contact NZ Post if the parcel has stopped moving beyond the normal target. NZ Post does not normally compensate for delay alone because delivery targets are not guarantees.
Who should I contact about a missing or damaged parcel?
Starting a parcel enquiry directly with NZ Post is normally the fastest way to begin a tracking investigation. Please also email Cosmoshop NZ, especially if NZ Post asks for the sender or service purchaser to continue the claim.
Your consumer rights
This policy explains our usual shipping, pickup and claims process. Nothing in it limits any rights or remedies available under the New Zealand Consumer Guarantees Act 1993 or other applicable law.
Need delivery help?
Track your parcel or contact our team
Have your order number and tracking number ready so NZ Post or Cosmoshop NZ can identify the parcel quickly.
Disclaimer
Unless otherwise stated, Cosmoshop NZ is not owned by or affiliated with the brands it sells. All trademarks and brand names shown on our pages are the property of their respective companies, which retain all rights.
For brands where we are authorised dealers, we offer the manufacturer’s warranty. Otherwise, our default 1-year CosmoCare warranty applies.