CosmoShop will gladly pay for free shipping for every order NZ-Wide valued over $100 via NZ Post or Aramex, depending on the order/destination.

However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by NZ-Post, etc. Order process time ranges from 0-3 days and delivery time can range from 1 to 6 days. All items are shipped insured. Note that air and ground shipping times are measured in business days. Express shipping within Auckland region can be used upon request.

You will receive a shipping tracking number via email when your order is shipped from our warehouse through an email, please check your spam if this email has not been received after 24 hours. After 48 hours, please don't hesitate to contact us.

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If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Cosmoshop to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Cosmoshop, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Cosmoshop will gladly refund your original payment.

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Cosmoshop  to make any necessary corrections. Product discrepancies not notified to Cosmoshop within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items.

Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.

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In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Cosmoshop reserves the right to replace the original packaging of products sold herein. Cosmoshop cannot guarantee a replacement of the manufacturer’s original packaging. Items will be shipped as per their SKU and not always by the descriptive images in the product photos (because we use generic images sometimes)