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Continue shoppingContact Us
Email is the most reliable way to contact us because order numbers, product links, tracking details and photos can stay in one thread.
Contact details
- Email: support@cosmoshop.co.nz
- Sales — Henry: +64 28 4204 297
- Support — Johnathan: +64 20 4032 8378
Auckland office
Ground Floor, Regus, Office 134155 Fanshawe Street
Auckland CBD 1010, New Zealand
Ask Regus reception for Cosmoshop NZ / Office 134. Regus reception is separate from Cosmoshop and cannot provide product advice, try-ons, adjustments, return assessments or warranty support.
Physical office hours
| Day | Hours |
|---|---|
| Monday–Thursday | 10am–5pm |
| Friday–Saturday | 12pm–5pm |
| Sunday | Closed |
| Public holidays | Closed |
Please contact us before travelling. The Cosmoshop team is not continuously staffed at the office. For pickups, appointments and viewings, wait for confirmation before arriving.
What to include in your message
- Order enquiry: your order number.
- Product enquiry: the product link, model number or SKU.
- Delivery enquiry: your NZ Post tracking number.
- Return: the reason for the return before sending the item back.
- Warranty: a description of the fault and clear photos or video where useful.
- Viewing appointment: the exact item and your preferred date and time.