Authenticity
All of our Watches/Jewellery/Sunglasses are sourced either through their respective distributors or reputable industry wholesalers. We guarantee that our products are free from any serial number tampering and are not factory seconds or replicas. All of our stock comes from the United Kingdom, United States and New Zealand. Nevertheless, as our customer, you will be protected by our Cosmo-Care warranty which will be explained in detail below.

Warranty
All our products (excluding sunglasses),  are covered under our 1 year limited warranty. We are lucky to have a strategic partnership with a jeweler/watchmaker with over 20 years of operating experience in this industry. Respectively, all our warranty claims will be handled by him under Nuttall Henderson Jewellers. 

Sunglasses, Boots, Leather goods, Fragrance, Beauty Products, Writing Instruments and all non-watch items qualify for our 14-day return policy. Items that have been sized, engraved, or modified in any way cannot be returned. There is no repair warranty for Sunglasses, Boots, Leather goods, and Writing Instruments and all non-watch products currently.

Your Cosmo-Care warranty covers : 
- Battery 
- Manufacturing defects with movement

General wear and tear, water damage from improper use is NOT covered under our warranty. If our technician discovers that this has been the case, return postage will be charged to the buyer.

Some brands (displayed below) are covered under their brands manufacturers warranty.

AmberTime : 2 years manufactures warranty
Boccia : 2 years manufactures warranty
Rochet : 1 year manufactures warranty
Disney Jewellery : 1 years manufactures warranty
Invicta : 2 years manufactures warranty

All our watches come complete with the original packaging, tags, warranty booklets, and of course, the watch itself. You can expect to receive everything you would if you purchased directly from the brand itself. Sometimes in rare cases, watches may come with a different packaging as shown in the photos, but we will make sure to delivery as per the SKU.