Shipping Policy

We aim to dispatch orders within 1–2 business days. All shipped orders are sent with NZ Post, and tracking is emailed when the order is fulfilled. After dispatch, delivery time depends on the destination, selected shipping option, rural/remote delivery requirements and NZ Post target delivery times. Pickup orders do not receive a tracking number.

Dispatch timeframe

We aim to dispatch orders within 1–2 business days. Dispatch means the time it takes us to prepare and hand the parcel to NZ Post.

Delivery timeframe

After dispatch, delivery time depends on the destination, selected shipping option, rural/remote delivery requirements and NZ Post target delivery times.

Tracking

A tracking number is sent by email when we fulfil a shipped order. Pickup orders do not receive NZ Post tracking because they are collected from our office.

Pickup orders

Pickup orders can be collected during business hours only after we send a ready-for-pickup email. Please do not travel before receiving that confirmation. If you want to physically look at an item before buying, email us first so we can confirm availability and book an appointment.

Missing, delayed or incorrect delivery details

If you need help with delivery, email support@cosmoshop.co.nz with your order number, for example #HJ1234. Email is the most reliable way to contact us because it keeps your order details, product link, photos and our reply in one clear written thread.

Before your parcel arrives

Check that your shipping address is complete and correct before checkout.
Watch your email for fulfilment and tracking updates.
Contact us quickly if you notice an address error.

Disclaimer

Unless otherwise stated, Cosmoshop NZ is not owned by or affiliated with the brands it sells. All trademarks and brand names shown on our pages are the property of their respective companies, which retain all rights.

For brands where we are authorised dealers, we offer the manufacturer’s warranty. Otherwise, our default 1-year CosmoCare warranty applies.