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NZ & AU sourced
Our watches are sourced through established distributors in New Zealand and Australia.
Genuine products. Clear support.
Warranty & Authenticity at Cosmoshop NZ
Every product sold by Cosmoshop NZ is genuine. We source our watches and eyewear only through established New Zealand and Australian distributors, with manufacturer warranty coverage on our authorised brands and an in-house warranty for other eligible products.
100% genuine
We do not sell replicas, counterfeit products or undisclosed grey-market watches.
Warranty support
Manufacturer-backed or Cosmoshop in-house warranty coverage applies as stated on the product.
Lower overheads
Our online-only and express-pickup model helps us offer sharper prices without compromising authenticity.
Authenticity
Why our products can cost less and still be genuine
Our pricing is based on how we operate, not on cutting corners with product sourcing.
We do not parallel import watches
Cosmoshop sources watches only from New Zealand and Australian distributors. This gives us a clear supply chain and access to the applicable local distributor or manufacturer warranty process.
Online-only, with express pickup
We do not operate a traditional physical storefront. Our online retail and express-pickup model keeps rent, staffing and display overheads lower than many conventional retailers.
We buy in bulk
Where possible, we purchase larger quantities and secure supplier offers that allow us to pass better pricing on to our customers.
Product details remain traceable
Please keep your Cosmoshop order confirmation, invoice, warranty documentation and any serial-number information supplied with the product. These may be required for a future warranty claim.
Authenticity questions before ordering?
Contact us with the product link or model number. We can confirm the product's stated warranty type and the distributor channel used for that item.
Authorised watch brands
Manufacturer warranty periods
The brands below are sold by Cosmoshop NZ as authorised-dealer products and are covered by the applicable manufacturer's warranty, subject to the manufacturer's terms, exclusions and assessment.
| Brand | Movement warranty | Battery warranty | Warranty type |
|---|---|---|---|
| Adidas Originals | 2 years | 1 year | Manufacturer warranty |
| Boccia Titanium | 2 years | 1 year | Manufacturer warranty |
| Bulova | 3 years | Not separately stated | Manufacturer warranty |
| Citizen | 5 years | Not separately stated | Manufacturer warranty |
| Disney | 1 year | 1 year | Manufacturer warranty |
| Furla | 2 years | 1 year | Manufacturer warranty |
| Maxum | 5 years | 1 year on select models | Manufacturer warranty |
| Ryze | 2 years | 1 year | Manufacturer warranty |
| Timex | 2 years | 1 year | Manufacturer warranty |
Warranty coverage can vary by model, movement type and the documentation supplied with the watch. The product page or included warranty information takes priority where a model-specific term is stated.
Manufacturer assessment is required.
For claims made under a manufacturer's warranty, the watch must be returned for inspection by the relevant manufacturer, distributor or authorised service agent. The final technical assessment and the decision to repair, replace, decline or provide another remedy under that manufacturer warranty rests with the manufacturer or distributor. Cosmoshop can coordinate and communicate the claim, but cannot override their technical decision.
Authorised eyewear
Eyewear supplied directly through Marchon Australia
Cosmoshop works directly with Marchon Australia for authorised sunglasses and optical-frame products. Our Marchon-supplied range includes portfolio brands such as the following.
Airlock
Anne Klein
Avio
Calvin Klein
Calvin Klein Jeans
Canada Goose
Chloé
Coast Eyewear
Columbia
Converse
DKNY
Donna Karan
Dragon
Ferragamo
Flexon
Karl Lagerfeld
Kendra Scott
Lacoste
Lenton & Rusby
Liu Jo
Longchamp
Marchon NYC
Nautica
Nike
Nine West
Paul Smith
Pure
Skaga
ZEISS
Brand and model availability can change by market, season and licensing arrangement. Authorised status applies to products supplied to Cosmoshop through Marchon Australia. Scroll to view →
Direct distributor supply
Marchon-supplied eyewear reaches Cosmoshop through the authorised Australia and New Zealand distribution channel.
Original branded product
Items are sold as genuine branded eyewear with the packaging and accessories specified for the product and supply batch.
Claim assessment
Any eyewear warranty claim is subject to the relevant distributor or manufacturer's terms and physical assessment of the product.
Claims process
What happens when you make a warranty claim
Contact Cosmoshop first so we can identify the warranty type, collect the required information and provide the correct return instructions.
-
STEP 01 Contact us
Email your order number, product model and a clear description of the issue.
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STEP 02 Provide evidence
We may request photos, a short video, the serial number or additional troubleshooting details.
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STEP 03 Return the item
We will provide return instructions and confirm where the product needs to be sent for assessment.
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STEP 04 Assessment
The manufacturer, distributor, service agent or Cosmoshop technician will inspect the product.
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STEP 05 Outcome
We will update you once the assessment and available warranty remedy have been confirmed.
Before sending your item
Please do not send a product without contacting us first. Include your order details and package the item securely. Warranty processing time depends on the brand, the fault, parts availability and the relevant service centre.
Other products
Cosmoshop's one-year in-house warranty
For eligible watch products where Cosmoshop is not an authorised dealer for the brand, we provide a default one-year in-house warranty unless a different warranty is clearly stated on the product page.
In-house watch technician
We have access to an in-house technician who can assess and resolve a range of watch-related faults.
Qualified watchmaker partner
Where specialist work is required, we partner with a qualified watchmaker for further assessment and repair support.
Assessment comes first
The item must be inspected before coverage or the appropriate remedy can be confirmed.
Product-page terms apply
If a product page states a different warranty period or specific exclusions, those product-specific terms will apply.
Help centre
Warranty and authenticity questions
Are all Cosmoshop products genuine?
Yes. Cosmoshop sells genuine products sourced through established New Zealand and Australian distributors and suppliers. We do not sell replicas or counterfeit items.
Does a lower price mean the watch is parallel imported?
No. Cosmoshop does not parallel import watches. Our prices can be lower because we operate online, do not maintain a traditional retail storefront and buy in bulk where possible.
Can Cosmoshop approve a manufacturer warranty claim?
Cosmoshop can receive information, coordinate the return and communicate with the relevant distributor or service centre. The final technical decision under a manufacturer's warranty is made by the manufacturer, distributor or authorised service agent after assessment.
Do I send the watch directly to the manufacturer?
Please contact Cosmoshop first. The correct process can vary by brand and product, so we will confirm whether the item should be returned to Cosmoshop, a distributor or an authorised service centre.
What proof do I need for a claim?
You will normally need your Cosmoshop order number or proof of purchase, details of the fault and any photos, videos, serial numbers or warranty documentation requested during the claim.
What if Cosmoshop is not an authorised dealer for the brand?
Eligible watches are covered by our default one-year in-house warranty unless the product page states otherwise. These claims are assessed by our technician or qualified watchmaker partner.
Does opening or modifying a watch affect warranty coverage?
It may. Unauthorised opening, repair, alteration or modification can affect water resistance and may cause a manufacturer or distributor to decline coverage if it contributed to the fault. Contact us before arranging third-party work on a watch that is still under warranty.
New Zealand consumer rights
The warranty periods and processes described on this page are additional to any rights and remedies that may apply under the New Zealand Consumer Guarantees Act. Nothing on this page is intended to exclude or limit rights that cannot legally be excluded or limited.
Need warranty help?
Contact Cosmoshop before returning your item
Send us your order number, the product model and a clear description of the issue. Our team will confirm the correct next step.
Disclaimer
Unless otherwise stated, Cosmoshop NZ is not owned by or affiliated with the brands it sells. All trademarks and brand names shown on our pages are the property of their respective companies, which retain all rights.
For brands where we are authorised dealers, we offer the manufacturer’s warranty. Otherwise, our default 1-year CosmoCare warranty applies.